Frequently Asked Questions

The Folligen Cap uses infrared light therapy to penetrate deep into the scalp, reduce chronic inflammation, and reactivate microcirculation. This process opens the barrier that prevents active ingredients from reaching the follicles — making rosemary oil and the cream you apply after the session effective. Follicles are not dead, they are dormant. The cap awakens them.

For optimal results, we recommend 1–2 sessions a day, 20 minutes each. The device automatically turns off at the end of the session. You can use it comfortably from your sofa while watching TV, working, or relaxing.

The first visible results generally appear within 60–90 days of regular use of the complete protocol. Some customers notice a reduction in hair loss after the first few weeks. Everyone is different — which is why we offer a full money-back guarantee within 90 days.

Yes. The internal LED module fits into any cap — baseball, bucket hat, beanie. You can wear it at home or out without anyone knowing what you're wearing underneath.

Caps found at bargain prices use generic LEDs not calibrated to the correct wavelengths — they emit light, but not the right light at the right depth. Folligen uses 56 medical LEDs with 168 optical chips calibrated to 660nm and 850nm, the only scientifically validated wavelengths for follicular biostimulation. They look the same from the outside. They are not. And your follicles feel the difference.

The protocol works best when follicles are still present but dormant. The sooner you start, the more you have to recover. If hair loss is very advanced, results may be more limited — but the only way to know is to try. That's why there's a 90-day guarantee: zero risk for you.

Choose your preferred bundle from the product page, add it to your cart, and complete the payment. You will receive a confirmation email with your order summary within a few minutes.

You can only modify or cancel your order if it has not yet been shipped. Contact us immediately at supporto.folligen@gmail.com with the subject line "ORDER MODIFICATION" or "ORDER CANCELLATION" and your order number. Once shipped, it will no longer be possible to make changes.

Email us immediately at supporto.folligen@gmail.com with the subject line "ADDRESS CHANGE" and your order number. We can only change the address if the order has not yet been shipped.

Delivery times are 7–11 business days from order confirmation. You will receive the tracking number via email within 24–48 hours of shipment to track your package in real-time.

Yes, shipping is free for all orders over €64.99. For smaller orders, the shipping cost is €4.99.

Within 24–48 hours of your order confirmation, you will receive the tracking number via email. You can use it directly on our Track Your Order page. If you have not received the tracking number after 48 hours, please check your spam folder or write to us at supporto.folligen@gmail.com.

Write to us within 48 hours of delivery at supporto.folligen@gmail.com, attaching photos of the package and its contents. We will immediately arrange for replacement or a full refund at no additional cost to you.

If within 90 days of purchase you don't see any reduction in hair loss, no new hair, no difference — we'll refund you everything, no questions asked. Write to supporto.folligen@gmail.com with your order number, and the refund will be processed within a few business days.

Write to us at supporto.folligen@gmail.com with the subject line "REFUND REQUEST" and your order number. Our team will respond within 24 business hours with instructions to complete the return.

We accept all major credit and debit cards, PayPal, and Klarna for installment payments. All transactions are secure and encrypted.

Yes. Klarna allows you to divide the payment into 3 interest-free installments. Select Klarna at checkout and follow the instructions. For example, the Hair Regeneration Kit at €84.99 becomes 3 installments of €21.66.

Yes. All transactions on our store are protected by SSL encryption. Your payment details are never saved on our servers — they are handled directly by certified payment providers.